Access Case by Lightning Platform User License Types (Using Flow) - Salesforce
%20-%20Salesforce.png)
In this article, we will discuss an interesting scenario that I recently came across and wanted to share the solution with the community. Scenario: Mickey Poulton is a Customer Care Representative who only handles the customer-related cases posted on his company's website. His day begins by looking at the open case(s) list, speaking to the customers, and closing it. Other than this activity he has nothing to do with any of the functionalities in the Salesforce CRM. Constraints: Since Mickey is just taking care of a section of cases, his company's Salesforce Admin assigned a Salesforce Platform license to him. Problem: If you (Salesforce Admin/ Developer) assign any Lightning Platform User License Types to the user(s) which includes Salesforce Platform/ Force.com App Subscription licenses, the user(s) will not be able to access the Case object. Solution: You might choose a custom development approach using LWC/ Aura, to fix this problem. But....but..... There is a sm...